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During the COVID 19 pandemic lockdown, the Mission continues to provide our services, ensuring the health and safety of our clients, team members, volunteers, and supporters. We have made significant changes to many of our services.
The changes will remain in place until further notice.
If you need our support, would like to donate, shop at our OpShops, or want to volunteer, please read the information below carefully.
Please do check the website regularly for further changes as COVID-19 continues to evolve.
Thank you for your patience and understanding in these very difficult and uncertain times.
SERVICE CHANGES
Homeless Outreach and Support Service
Our team continues to support people who are homeless and vulnerably housed by connecting with them to check on their health and well-being, as well as provide them with essential items such as food and clothing. This will be done by phone and in person, observing all of the government’s social distance and safety protocols. This means visits will be limited to 15 minutes and at a distance of 2 metres.
Transitional Housing
We will continue to run our two transitional housing units, James Liston Hostel and Te Whare Hīnātore. We are making changes to service protocols to ensure the safety of every person using those services. This includes immediately reducing the number of people onsite by moving some residents to other suitable venues.
Detox
Our detox centre will be closed during the level 4 alert lockdown. We will endeavor to discharge each person safely and quickly as we can over the coming days.
Haeata Food Service
Haeata will no longer offer hot meals nor a place for our street whānau to congregate – that’s because shared food and densely packed spaces are now deemed unsafe.
Instead, from 11am – 1pm daily, we will provide street whānau with a takeaway bag filled with nutritious, filling food to last for one day.
Our community activities (such as clay classes, movie sessions, etc) have stopped.
We know Haeata is an important place of connection and safety for our street whānau, so we have not made these changes lightly. However at the moment, these changes will enable us to keep everyone safe, whilst still exploring new ways to engage and offer connection to our street whānau.
Family Food Parcels
Family food parcels can be collected from the following locations:
Mission’s Distribution Centre in Grafton. Monday – Friday 9.00am – 3.00pm.
Nga Whare Waatea Marae, Favona Monday – Friday 10.00am – 2.00pm
All consultations will now be completed by phone. If you need a food parcel, please call 09 303 9200 to arrange for a phone consultation. You will be given a time to collect the parcel and instructed how to pick up.
Furniture and Household Goods
All non-urgent deliveries of furniture and household goods are now on hold. If you have an urgent need, please call 09 303 9200.
Calder Medical Centre
The Auckland City Mission’s medical centre, Calder Centre, continues to be open and will provide consultations in person, or by phone or video.
Consultations which take place in person must be pre-booked and are limited to COVID-19 testing and flu vaccinations.
To make a face to face, phone or video appointment, please phone 09 303 9207. Please do not come to the Calder Centre without having made an appointment as you will be turned away.
If your consultation can’t be completed over the phone, you will need to come to the Mission (23 Union Street) and will be given instructions at the front of the building. Please follow those instructions carefully.
The Calder Centre team is still here to support and care for our patients’ health so please continue to make and keep appointments.
If you have any questions at all, please contact the medical receptionist 09 303 9207.
Pharmacy
The pharmacy continues to operate as an essential service. The door will be shut and the pharmacist will be communicating with the Calder Centre staff by phone to ensure patients receive the medication they need.
DONATION CHANGES
The Mission is very grateful for donations in these difficult times – thank you. The change to our services has created additional cost and we are anticipating a sharp rise in the number of people needing our services.
To donate:
- Please visit aucklandcitymission.org.nz and press the Donate button.
- Online, with the Mission’s bank account 1230 11 0520064 00
- By cheque, addressed to Auckland City Mission, PO Box 5352, Victoria St West, Auckland 1142
Due to the level 4 lockdown, and to keep the Mission’s centres available for clients only, unfortunately we can’t currently accept drop-off donations of:
- Food
- Toiletries
- Second-hand goods such as clothes, furniture and household goods.
OP SHOPS CHANGES
The Mission’s Op Shops are currently closed.
Please do not leave second-hand goods at the Op Shops as they will not be collected.
Thank you for your understanding during these difficult times.