The Mission is experiencing unprecedented demand for food parcels during COVID-19. We are currently distributing 1,200 food parcels per week, instead of 450. We have fast tracked those in need of emergency housing and currently have 103 in temporary or...
The Mission continues to provide our services at the new Level 2, ensuring the health and safety of our clients, team members, volunteers, and supporters. We are however, experiencing unprecedented demand for food parcels during COVID-19 and are currently distributing 1,200 food parcels per week, instead of 450. During this time we have fast tracked as many people as possible into temporary accommodation. We appreciate your support as we navigate these challenges.
If you need a parcel urgently, please contact the Auckland Council on 0800 22 22 96 (open 7am – 7pm, seven days a week) – this phone line directly connects you with their emergency food parcel delivery service. If you would still like to register your need to collect a parcel from the Mission, please call 09 303 9200 or 0800 864 357. PLEASE BE ADVISED THAT WE DO NOT DELIVER FOOD PARCELS. PICK UP IS FROM CENTRAL AUCKLAND ONLY.
The team will do their best to contact you as quickly as possible but please be prepared to wait a few days as we complete current requests for support. The call will show up as a ‘private number’ so please check that your settings won’t block the call and please do pick up. Thank you for your understanding at this difficult time.
SERVICE CHANGES
Homeless Outreach and Support Service
Our team continues to support people who are homeless and vulnerably housed by connecting with them to check on their health and well-being, as well as provide them with essential items such as food and clothing. This is being done by phone and in person, observing all of the government’s social distance and safety protocols. This means visits are limited to 15 minutes and at a distance of 2 metres. During this time we are fast tracking as many people as possible into accommodation.
Transitional Housing
We continue to run our two transitional housing units, James Liston Hostel and Te Whare Hīnātore. During COVID-19 we have also introduced a third accommodation facility to house those in need of emergency housing. We have made changes to service protocols to ensure the safety of every person using those services. This includes immediately reducing the number of people onsite by moving some residents to other suitable venues.
Detox
The Mission’s Detox centre is open. It provides a range of services for people struggling with addiction, including assessments, a residential social detoxification centre (‘Elm Street’) and a team of Community Alcohol & Drug Workers.
Haeata Food Service
Now we are at Level 2, Haeata will continue to be closed until further notice.
Instead, from 11am – 1pm daily, we are providing street whānau with a takeaway bag filled with nutritious, filling food to last for one day.
Our community activities (such as clay classes, movie sessions, etc) have stopped.
We know Haeata is an important place of connection and safety for our street whānau, so we have not made these changes lightly. However at the moment, these changes will enable us to keep everyone safe, whilst still exploring new ways to engage and offer connection to our street whānau.
Family Food Parcels
We are currently experiencing unprecedented demand for food parcels during COVID-19 and are distributing 1,200 food parcels per week, instead of 450. If you are in need of a food parcel, please see details below:
All consultations are now completed by phone. If you need a food parcel, please call 09 303 9200 to arrange for a phone consultation. You will be given a time to collect the parcel and instructed how to pick up. PLEASE BE ADVISED THAT WE DO NOT DELIVER FOOD PARCELS. PICK UP ONLY FROM CENTRAL AUCKLAND.
Also those in Auckland who are unable to afford groceries or are in self-isolation with no access to other support networks can call Auckland Emergency Management on 0800 22 22 96 between 7am and 7pm, seven days a week. Anyone who meets the government’s eligibility criteria will be couriered a welfare parcel containing items such as dry goods like pasta and rice, tinned vegetables and meats, and basic toiletries.
Furniture and Household Goods
We are now able to accept donations of food, clothing, furniture and household items for PICK UP ONLY by our drivers. If you have items to be collected, please phone 09 377 4322 or email distribution@aucklandcitymission.org.nz to arrange for collection.
Calder Medical Centre
The Auckland City Mission’s medical centre, Calder Centre, now provides consultations in person, or by phone or video.
Consultations which take place in person must be pre-booked and are limited to COVID-19 testing and flu vaccinations.
To make a face to face, phone or video appointment, please phone 09 303 9207. Please do not come to the Calder Centre without having made an appointment as you will be turned away.
If your consultation can’t be completed over the phone, you will need to come to the Mission (23 Union Street) and will be given instructions at the front of the building. Please follow those instructions carefully.
The Calder Centre team is still here to support and care for our patients’ health so please continue to make and keep appointments.
If you have any questions at all, please contact the medical receptionist 09 303 9207.
Pharmacy
The pharmacy continues to operate as an essential service. The door is shut and the pharmacist communicates with the Calder Centre staff by phone to ensure patients receive the medication they need.
DONATION CHANGES
The Mission is very grateful for donations in these difficult times – thank you. The change to our services has created additional cost and we are anticipating a sharp rise in the number of people needing our services.
To donate:
- Please visit aucklandcitymission.org.nz and press the Donate button.
- Online, with the Mission’s bank account 1230 11 0520064 00
- By cheque, addressed to Auckland City Mission, PO Box 5352, Victoria St West, Auckland 1142
We are now able to accept donations of food, clothing, furniture and household goods for PICK UP ONLY. Please phone 09 377 4322 or email distribution@aucklandcitymission.org.nz to organise one of our drivers to collect.
OP SHOPS
Our Op Shops are now open under Level 2 at reduced hours. For a opening hours, follow the link here.