Crisis Care & Community Services
When someone visits the Mission for the first time, they undergo an assessment with one of our Crisis Care & Community Service (Crisis Care) team members. This assessment helps to identify the core issues which have led someone to seek our support.
The Crisis Care team provide emergency food support to individuals and families in crisis, as well as assisting with assessments for agencies such as the Ministry of Social Development and WINZ. They also offer internal referrals and provide external referrals to other appropriate service providers, such as budgeting services.
“When we arrived at the Mission, we had nothing – no food, no clothes or anywhere to stay. The people at the Mission found clothes for the kids, nappies for the baby and found us a place to stay for the weekend.” – Crisis Care & Community Services client
Emergency Food Parcels:
When an individual or family is unable to access food, they can come to Crisis Care for emergency food support. The Mission’s food parcels are designed to feed a family or individual for 4 days to get them through an immediate crisis. Food parcels are made up of simple items that families can make into filling meals, along with essential toiletry items.
Clients are asked to provide the following information when requesting food assistance:
- Photo identification
- A decline letter from WINZ showing that no special need grant is available.
- A bank statement with at least the last 10 transactions listed.
The Auckland City Mission distributed 15,879 emergency food parcels in the last financial year (from July 2017 to June 2018).
Click here to find out what items go into every Mission food parcel.
One of the key functions of the Crisis Care team is to advocate on behalf of the people we work with. At an individual level, we advocate with agencies such as WINZ, the Ministry of Social Development and debt collectors.
When many clients are seen to be affected by an issue, such as high interest rates or lack of housing, the Mission will advocate on their behalf at a more public level.
Working in Partnership:
The need for food support is not limited to those who are able to visit the Mission in the Auckland CBD. For this reason, the Mission works in partnership with four other organisations, or “satellites,” enabling these organisations to provide food parcels to people living in their local areas. These satellite partners include:
- Papakura Marae, 29 Hunua Road, Papakura
- Manukau Urban Maori Authority (MUMA): 31 Calthorp Close, Mangere East
- Clendon Park Community House: 60 Finlayson Road, Clendon
- St Luke’s: 3 Russell Road, Manurewa
Emergency assistance is available at:
23 Union Street, Auckland Central
Phone: 09 303 9200